Privacy Policy - Verbacall

March 2026

VerbaCall.com (“VerbaCall.com,” “we,” “our,” or “us”) operates an AI-powered voice agent platform that enables businesses across multiple industries — including real estate, healthcare, senior living, home care, insurance, home services, logistics, and retail — to automate and manage phone-based customer interactions at scale. This Privacy Policy governs the collection, use, storage, and disclosure of personal information when you access or use the VerbaCall Platform (“Platform”) or our website located at https://www.verbacall.com (“Website”).

By accessing or using our Website or Platform, you acknowledge that you have read and understood this Privacy Policy. VerbaCall is committed to handling your personal information responsibly and in compliance with applicable United States federal and state laws, including the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”), where applicable.

This policy describes: the categories of personal information we collect; the purposes for which we use that information; the third parties with whom we share it; the period for which we retain it; and the rights available to you with respect to your personal information.

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Where revisions are material, we will provide notice through the Platform or by email. We encourage you to review this policy periodically. The date of the most recent revision appears at the top of this document.

1. Data Controller

VerbaCall.com
2333 Ridgemont Hill Rd, Cary, NC 27513, USA
State of Incorporation: North Carolina
Official Website: https://www.verbacall.com
Year Founded: 2019

2. Privacy Contact

For all questions on the subject of data protection, or to exercise your rights in accordance with Section 9 of this privacy policy in connection with the use of our Website or Platform, you may contact our privacy department at any time:

Email: support@verbacall.com

3. Collection and Storage of Personal Data, Nature and Purpose of Processing, and Legal Basis

The following describes which personal data we process when you use our Website or Platform and make use of our services. We further specify the purpose for which we process such data and the legal basis on which we do so.

3.1 Visiting our Website

When you visit our Website for informational purposes, we collect, store, and process so-called “log data”. We retain this data temporarily in server log files in order to guarantee the display of our Website and its stability and security. This applies, for example, to:

Operating system and internet browser information, including installed add-ons

IP address (internet protocol address) of the accessing end device

Internet address of the referring website (referrer URL)

Name of the service provider used to access the Website

Name of the files or information retrieved

Date, time, and duration of the retrieval

Processing is carried out on the basis of our legitimate interest in maintaining the security and operability of our Website.

3.2 Creating an Account and Subscribing

To register for our Service, we collect the following data:

First and last name

Email address

Company name

If you subscribe to a paid plan, we additionally collect:

Means of payment and associated payment details (processed by Stripe — see Section 4)

We process the aforementioned data in order to fulfil our contractual obligations in connection with the services offered. VerbaCall offers the following subscription plans: Time Saver Basic, Efficiency Plus, Performance Suite, and Enterprise Edge. Plans are available on monthly or annual billing cycles. A free trial may be offered in accordance with website terms. No refunds are provided. Price changes will be communicated with a minimum of 30 days’ notice.

3.3 Platform Usage and Call Data

As part of providing our AI voice agent service, we process the following data generated through your use of the Platform:

Voice call recordings — retained for a maximum period of 60 days, after which they are permanently deleted

Call transcripts — stored temporarily and not retained permanently

Platform usage data — interaction logs and performance data used to operate and improve the Platform

Access to call recordings is restricted to the account holder and authorized VerbaCall support personnel only.

3.3.1 Role of VerbaCall in Call Data Processing

VerbaCall acts solely as a data processor with respect to call recordings, call transcripts, and communications data generated through the Platform on behalf of the Customer. The Customer determines the purposes and means of processing such communications data and is therefore considered the data controller for all communications initiated using the Platform.

Customers are responsible for ensuring that their use of the Platform complies with all applicable laws and regulations governing communications, call recording, privacy, and data protection.

3.3.2 Customer Responsibility for Third-Party Data

Customers may use the Platform to communicate with third parties, including prospective customers, clients, or other individuals. Any personal information relating to such individuals that is processed through the Platform is provided and controlled by the Customer.

VerbaCall does not determine the purposes for which such information is collected or processed and assumes no responsibility for the Customer’s compliance with applicable privacy, telecommunications, or consumer protection laws governing such communications.

3.4 Contact Form and Support Inquiries

When you submit an inquiry via our contact form or email, we collect your name and email address for the sole purpose of responding to your inquiry. This data is not passed on to third parties unless expressly stated in this privacy policy.

3.5 Analytics

VerbaCall operates a proprietary analytics system to monitor platform usage and performance. We do not use third-party behavioral analytics tools that track users across external websites. All analytics data is processed internally and stored on AWS infrastructure within the United States.

3.6 Cookies and Similar Technologies

The VerbaCall Website may use cookies and similar technologies to enhance user experience, maintain session functionality, and analyze website performance. Cookies are small data files stored on your device when you visit a website.

We use cookies for purposes including:

Maintaining user sessions and authentication

Ensuring proper website functionality and security

Generating aggregated analytics regarding website usage

Users may configure their browser settings to refuse cookies or to alert them when cookies are being used. Disabling cookies may affect the functionality of certain features of the Website. For further information on how we use cookies, please refer to our Cookie Policy.

4. Data Recipients and Third-Party Service Providers

In order to process your personal data and deliver our services, we engage the following third-party service providers. These providers act either as independent data controllers or as processors operating on our behalf and in accordance with our instructions.

4.1 Stripe — Payment Processing

We use Stripe, Inc. to process payment transactions. Payment card data is transmitted directly to and stored by Stripe. VerbaCall does not retain full payment card information. For further information, refer to Stripe’s privacy policy at https://stripe.com/privacy.

4.2 Twilio — Voice and Telephony Infrastructure

We use Twilio Inc. to power the voice and telephony functionality of our Platform. Call data, including audio, may be routed through Twilio’s infrastructure. For further information, refer to Twilio’s privacy policy at https://www.twilio.com/en-us/legal/privacy.

4.3 OpenAI and Google Gemini — AI and Machine Learning

Our Platform leverages AI models provided by OpenAI, L.L.C. and Google LLC (Gemini) to deliver voice agent functionality. Interaction data may be transmitted to and processed by these providers. Users should refer to the respective privacy policies of OpenAI (https://openai.com/policies/privacy-policy) and Google (https://policies.google.com/privacy) for further information.

4.3.1 AI Processing and Model Operation

Interaction data transmitted to AI service providers may be processed for the purpose of generating responses and improving system performance. VerbaCall does not permit AI providers to use Customer data to train general-purpose AI models unless such processing is permitted under the applicable enterprise service agreements or the relevant service is configured to prevent such use.

4.4 Amazon Web Services — Cloud Infrastructure and Data Storage

All VerbaCall data is stored on Amazon Web Services (AWS) infrastructure located within the United States. No data is stored or transferred outside of the United States.

4.5 Subprocessors

VerbaCall may engage additional subprocessors to support the delivery and operation of the Platform, including infrastructure providers, telecommunications providers, and artificial intelligence service providers. All subprocessors engaged by VerbaCall are contractually required to maintain appropriate data protection and security standards consistent with industry practices.

5. Platform and Website Security

We implement appropriate technical and organisational security measures to protect stored personal data against manipulation, partial or complete loss, and unauthorised access by third parties. Our security measures are continuously reviewed and updated in line with technological developments.

Measures include, but are not limited to:

Encryption of data in transit and at rest

Access control mechanisms restricting internal access to personal data

Secure hosting on AWS infrastructure within the United States

Regular security monitoring and platform audits

A Data Processing Agreement (DPA) is available to enterprise customers upon request.

5.1 Security Incident Notification

In the event of a security incident involving unauthorized access to Customer personal data, VerbaCall will notify affected Customers without undue delay after becoming aware of the incident and will provide reasonable information regarding the nature of the incident and the measures taken to mitigate its effects.

6. Data Storage and International Transfers

All personal data collected and processed by VerbaCall is stored within the United States on AWS infrastructure. VerbaCall does not transfer personal data to countries outside the United States and does not serve users in the European Union or United Kingdom. Accordingly, cross-border transfer mechanisms such as Standard Contractual Clauses are not applicable to our current operations.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law:

Account information — retained for the duration of the account relationship and for a reasonable period thereafter to comply with legal obligations

Call recordings — automatically and permanently deleted after 60 days

Call transcripts — not retained permanently; deleted upon processing

Payment records — retained in accordance with applicable tax and accounting regulations

Support correspondence — retained for as long as necessary to resolve the relevant matter or comply with legal requirements

8. Prohibited Uses of the Platform

Users of the VerbaCall Platform are prohibited from using the service for the following purposes:

Illegal activities of any kind

Scams, fraud, or deceptive practices

Robocalling or telemarketing in violation of the Telephone Consumer Protection Act (TCPA) or other applicable regulations

Harassment or abuse of any individual

Impersonation or identity deception

Political campaigning without full regulatory compliance

Misleading individuals as to whether they are interacting with an AI system

With respect to AI disclosure, users are required, where legally mandated, to disclose to call recipients that they may be interacting with an AI-powered voice assistant rather than a human representative.

9. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data:

9.1 Right to Access

You have the right to request information about whether and what personal data we process about you, including the purposes of processing, categories of data, and recipients.

9.2 Right to Rectification

You have the right to request that inaccurate or incomplete personal data concerning you be corrected without undue delay.

9.3 Right to Erasure

You have the right to request deletion of your personal data where such data is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where data has been processed unlawfully.

9.4 Right to Data Portability

You have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format.

9.5 Right to Object

You have the right to object to the processing of your personal data where such processing is based on our legitimate interests, to the extent that your particular situation warrants such an objection.

9.6 Exercising Your Rights

To exercise any of the rights set out above, please submit a written request to support@verbacall.com. We will respond within a reasonable timeframe, generally not exceeding 30 days from receipt of your request.

9.7 California Privacy Rights

If you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights may include the right to request disclosure of the categories of personal information collected about you, the right to request deletion of personal information, and the right to request correction of inaccurate personal information.

VerbaCall does not sell personal information and does not share personal information for cross-context behavioral advertising as defined under the CCPA. California residents may exercise their rights by contacting support@verbacall.com.

10. California Residents — California Consumer Privacy Act (CCPA)

This section applies to residents of the State of California and supplements the information provided elsewhere in this privacy policy. It is provided pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).

10.1 Categories of Personal Information Collected

In the preceding twelve (12) months, we have collected the following categories of personal information from California residents:

Identifiers — name, email address, IP address

Commercial information — subscription plan, billing history

Audio and voice data — call recordings (retained for 60 days)

Internet or other electronic network activity — Website and Platform usage data

Professional or employment-related information — company name

10.2 Sources of Personal Information

We collect personal information directly from you (when you register, subscribe, or contact us), automatically (through your use of our Website and Platform), and from third-party service providers involved in delivering our services (e.g., Stripe, Twilio).

10.3 Business or Commercial Purposes for Collection

We collect personal information for the purposes described in Section 3 of this policy, including service delivery, payment processing, platform security, and communications.

10.4 Sale or Sharing of Personal Information

VerbaCall does not sell, rent, or share your personal information with third parties for cross-context behavioral advertising purposes. No opt-out is required, as we do not engage in such practices.

10.5 Your CCPA Rights

As a California resident, you have the following rights:

Right to Know — the right to request disclosure of the categories and specific pieces of personal information we have collected about you, including sources, business purposes, and third parties with whom it is shared

Right to Delete — the right to request deletion of personal information we have collected, subject to certain legal exceptions

Right to Correct — the right to request correction of inaccurate personal information

Right to Opt-Out of Sale — not applicable, as VerbaCall does not sell personal information

Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights

10.6 Submitting a CCPA Request

To submit a request pursuant to the CCPA, please email support@verbacall.com with the subject line “California Privacy Request.” We will verify your identity prior to processing your request and will respond within 45 calendar days. Where necessary, we may extend this period by an additional 45 days, with prior notice.

10.7 Authorised Agent

You may designate an authorised agent to submit a CCPA request on your behalf. We may require written proof of authorisation and independent verification of your identity before processing any such request.

11. Children’s Privacy

The VerbaCall Platform and Website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected without appropriate consent, we will take steps to delete such information promptly. Please contact us at support@verbacall.com if you have concerns in this regard.

12. Automated Decision-Making and Profiling

VerbaCall does not make automated decisions about individuals that produce legal or similarly significant effects, nor do we engage in profiling for such purposes.

13. Amendments to this Privacy Policy

We reserve the right to amend this privacy policy at any time. Material changes will be communicated to users via email or via a notice on the Platform. The date of the most recent revision will be indicated at the top of this document. Continued use of the Website or Platform following the posting of any amendment constitutes your acceptance of the revised policy.

14. Contact

For all enquiries relating to this privacy policy or the processing of your personal data, please contact us at:

VerbaCall.com
2333 Ridgemont Hill Rd, Cary, NC 27513, USA
Email: support@verbacall.com

Website: https://www.verbacall.com